Welcome to
Singapore Edition © 2006-2019 Merimen
Tel: +65-6224 0010, Fax: +65-6224 0030
Reminder for ARC and/or Authorized Workshop

Authorized Workshops and/or Approved Reporting Centres of GIA members are reminded to pursue Third Party claims directly with the Third Party Insurer.

If you are unable to resolve disputes on liability with the Third Party Insurers, please submit the case for adjudication under GIA’s Dispute Resolution Mechanism.

Please be informed that Merimen e-Claims will be shutdown from
Wednesday, 29th May 2019, 11:00pm to Thursday, 30th May 2019, 1:30am
for application upgrade & maintenance.

We apologize for any inconvenience caused.
WE'RE MOVING - Tan Lim Motor Pte Ltd

Dear Sir/Mdm,


We would like to first express our gratitude and sincere thanks for all the support and co-operation you have given us.


We are pleased to inform you that from 29th January 2019, our office is moving to the following new location:-


New Address               : 1 Defu Lane 6 Singapore 539365

Telephone number      : 6858 5151 (remains unchanged)

Fax number                 :  6858 0877 (remains unchanged)


Our operation at 51 Defu Lane 10 will cease on 26th January 2019.


During the relocation over the weekend, our telephone/fax lines and email servers will be shut down.


Thus, please contact us at Tel no. : 9830 3886 tentatively for motor claim related matters.


We apologise for any inconvenience caused.


We look forward to your continued support and continue serving our customers at the new premises.


Thank you.

Announcement from ASM Automotive Services Pte Ltd

GIARMC ANNOUNCEMENT: Enhancements to Accident Report
Dear GIARMC users,
From 19 Dec 2018, the question – ‘Number of vehicles involved in the accident’ under the ‘Other Information’ section has been reworded to ‘Number of vehicles (including own vehicle) involved in the accident’ for clarity. There is no change to the definition and you can continue to input the numbers as per current.
However, please note that this field is now a compulsory field. With this change, you will be able to input the ‘TP Vehicle Details’, regardless of the selection for the question ‘Was any other vehicle or property damaged?’.

To Repairers and Insurers,
Please send all motor claims-related queries to MotorClaims@sg.gaig.com
Thank you for your co-operation. 

To All Repairers
Please be informed that from 21 September 2018, please submit to us all Own Damage, Windscreen and Third Party claims through the Merimen Claim system.
Your kind co-operation is appreciated.
Thank you.

GIARMC: Are you protected?
Protecting you and your customer’s personal information is your responsibility. Be proactive in safeguarding all information as you access GIARMC/ Merimen system,
  • Phishing
Never disclose or share your system login details to anyone, including your colleagues/ family/ friends or law enforcement officers
Never check the box that asks your computer to “remember your passwords” or use “auto complete” function of your browser. That defeats the security of passwords
  • Impersonation
Never leave logged-in system unattended, always log-off before leaving your workstation
  • Malware
Do not download or install any applications on your workstation unless they are from authentic sources
Beware of spam emails and do not open suspicious email attachments
Keep your workstations protected by installing and updated with the latest software and patches

To All Repairers
Kindly note that with effect from 23rd July 2018, all Own Damage, Windscreen and Third Party claims for Motor Policies will be processed via the Merimen system. 
We seek your co-operation to submit claim to us via Merimen System.
Thank You.

GIARMC ANNOUCEMENT - Enhancements to Accident Report
Dear all ARC, 
The following changes on accident report will be effective from 4 May 2018, 
  1. Driver's mobile number is compulsory
  2. TP vehicle's passenger details (Name, Gender) is available as optional fields
Do contact your insurer if you have any issues with item 1.